Data protection

1. General Information

The protection of your personal data is an important concern to us. In this Privacy Policy, we, Hyseni Facility Management, Schifflände 26, 8001 Zurich, inform you about how we process personal data within the scope of our online services in accordance with the revised Swiss Data Protection Act (revDSG).

2. Controller

The party responsible for data processing is:
Hyseni Facility Management
Schifflände 26
8001 Zurich
Email: info@h-fm.ch

3. Collection and Purpose of Data Processing

We process your data only within the legally permissible framework, in particular when you:

visit our website
submit a form or contact us
book a service
schedule an appointment (e.g., via Google Calendar)
participate in a Zoom meeting
access the location on Google Maps

Data collected may include:

First and last name
Email address, telephone number
Appointment data
IP address, device/browser data
Location data (when using Google Maps)

Purpose of processing:

Contract execution and communication
Appointment and operational planning
Customer service and preparation of offers
Website optimization (e.g., via Analytics)
Location display (Google Maps)

4. Disclosure and Transfer to Third Parties

We only share data when necessary, e.g.:

with hosting providers
when using third-party tools (see below)
when legally required (e.g., tax authorities)

Data transfers to third countries:
When using Google services or Zoom, data may be transferred to countries without an equivalent data protection standard (e.g., the USA). In such cases, we rely on standard contractual clauses or obtain your consent.

5. Use of Google Analytics

This website uses Google Analytics. Data such as IP address, duration of visit, and click behavior are collected in anonymized form. The IP address is transmitted only in shortened form (IP anonymization).
You can prevent data collection using the browser add-on:
https://tools.google.com/dlpage/gaoptout

6. Google Calendar

We use Google Calendar for appointment bookings. The data you enter (e.g., name, email, desired time) will be transmitted to Google.
Further information:
https://policies.google.com/privacy

7. Zoom

We use Zoom for virtual meetings. In doing so, your personal data (e.g., name, email, video/audio data) will be processed.
Zoom operates servers in the EU and the USA. Further information:
https://explore.zoom.us/en/privacy/

8. Google Maps

Our website uses Google Maps to display the location of our office. When using it, your IP address will be transmitted to Google and, where applicable, location data may be processed. This may involve a data transfer to the USA.
More about Google Maps & Privacy:
https://policies.google.com/privacy

9. Your Rights

You have the right to:

obtain information about your data
request rectification or erasure
request restriction of processing
object to processing
data portability (where technically feasible)

Please contact us at: info@h-fm.ch

10. Data Security

We protect your data by means of:

SSL encryption (HTTPS)
Access restrictions
Hosting in Switzerland or the EU
Regular updates and security checks

11. Cookies

Our website uses cookies for analysis and functionality purposes. You can reject or delete cookies in your browser settings.

12. Amendments

We reserve the right to amend this Privacy Policy when necessary. The current version is available on our website at all times.

Status: June 2025